How long will it take my order to process?
All orders will be processed within 7-10 business days unless otherwise notified.
Can I make changes to my order?
Changes cannot be made once an order is placed. Please take your time when checking out to be sure all information is correct.
Is there a refund policy?
All sales are final. Due to the nature of the product, Cindsational Creation does not accept returns or exchanges.
My package is lost. What do I do?
One your package is in the hands of USPS, they are responsible for delivering your order, not Cindsational Creation. If you order is lost, you must file a claim with USPS and email proof of claim submission
Please understand that first class shipping does not include insurance.
All shipping is done through USPS
- first class mail - does not include insurance
- priority mail - does include shipping starting at $50. If you want to add additional insurance, please leave a message in the comment box when you order.
Do you accept custom orders?
Yes we offer custom orders. Please allow a minimum of 4 weeks once an order is placed for all customs. Payment is required in full at the time of order. Please email firstname.lastname@example.org to place your custom order.
Are your soaps vegan?
Cindsational Creation uses sodium lactate, honey, coconut milk, whole milk as additives in soaps. If you would like to request a vegan soap, please email for a custom order.
Is there lye in your soap?
Lye (sodium hydroxide or potassium hydroxide in an ingredients that is REQUIRED to make soap. Without lye, there is no soap. No lye remains present in the final product due to saponification (lye reacting with oils).